Senior Technical Support Specialist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time $1,000 - $1,400
Technical Support Role Overview

We are seeking an experienced Technical Support Specialist to join our team. This role will play a crucial part in ensuring customer satisfaction and resolving technical issues effectively.

Key Responsibilities
  • Provide top-tier support to various WordPress users across the globe through ticket and live chat systems.
  • Guide customers on using specific products by answering questions and providing accurate information and clear instructions.
  • Diagnose and resolve problems that customers face on their sites, offering suitable solutions.
  • Troubleshoot and investigate issues to identify the root cause of the problem.
  • Create detailed bug reports for developers to quickly understand the issue and implement a fix.
Required Skills and Qualifications

For this role, we are looking for individuals with exceptional technical knowledge and communication skills. Key qualifications include:

  • Over 5 years of hands-on experience with WordPress, including in-depth knowledge of the ecosystem.
  • Proficiency in creating well-structured HTML documents and implementing CSS from simple to complex techniques.
  • Ability to handle tasks like creating responsive layouts using media queries, styling elements, and implementing custom CSS solutions.
  • Foundational knowledge of JavaScript and ability to understand basic scripts.
  • Experience with custom hooks and filters to add or change functionality in WordPress.
  • Proficiency in diagnosing and resolving WordPress issues using WP Debug, browser console errors, and other debugging tools.
  • Knowledge of common web hosting stacks, such as cPanel, NGINX, Apache, MySQL, etc.
  • Proficiency in using Cloudflare and possessing advanced DNS knowledge.
  • Knowledge of CDNs and various types of caching.
  • Experience with command-line operations (SSH), including WP-CLI.
  • Previous exposure to live chat or help desk tools like Help Scout, Freshdesk, or Zendesk.
Benefits

This is a fully remote position with a standard 40-hour fixed-schedule work week. The exact work schedule depends on the client you are assigned to, but having flexibility when it comes to scheduling is important.

What We Offer

Our company values employee well-being and offers a good work-life balance and respectful work environment. As a remote worker, you will have access to collaborative tools and opportunities for growth and development.

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