Vehicle Technical Support Specialist

17 hours ago

Mandaue City, Central Visayas, Philippines beBeeAutomotive Full time ₱2,500,000 - ₱4,500,000
Technical Support Role

A vehicle technical support specialist provides expert assistance to automotive technicians by diagnosing complex technical issues and offering solutions related to vehicle performance and repairs.

If you are skilled in two or more areas such as engine, transmission / transaxle, axles, suspension / steering, brakes, electrical, HVAC or advanced diagnostics and would like an opportunity to work from home, this role combines in-depth automotive knowledge with exceptional customer service skills to ensure efficient problem resolution and high customer satisfaction to domestic automotive dealers.

Key Responsibilities:
  • Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Maintain accurate records of customer interactions, technical issues, and resolutions using a CRM system.
  • Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.
Requirements
  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience
  • Certifications: State or ASE Certified
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred, but not required.
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and / or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.
Benefits
  • We prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
Job Details
  • Mid-Senior level
  • Full-time
  • Manufacturing and Customer Service
  • Consumer Services

  • Automotive Technical Support Specialist

    14 hours ago

    Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱600,000 - ₱1,200,000

    Job Title: Automotive Technical Support SpecialistWe are seeking a skilled automotive technical support specialist to provide expert assistance to dealerships and customers.The ideal candidate will have a strong understanding of vehicle systems, diagnostics, and repair processes, with experience in electric vehicle, infotainment, and hybrid technologies.Key...

  • Technical Support Specialist

    16 hours ago

    Mandaue City, Central Visayas, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced technical support specialist to deliver exceptional customer service.Key Responsibilities:Provide technical support to internal stakeholders, including troubleshooting and resolving technical issues promptly.Utilize service management systems to log and track issues,...

  • Vehicle Claims Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines beBeeOrganisational Full time ₱987,654 - ₱1,234,567

    Job Opportunity: Vehicle Claims SpecialistWe are seeking a highly organized and detail-oriented individual to join our team as a Vehicle Claims Specialist.About the Role:This role is responsible for ensuring timely and accurate processing of cases, coordination of documentation, follow-ups with internal and external stakeholders, and adherence to company...

  • Technical Support Specialist

    13 hours ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time $6,470 - $6,860

    Technical Support Specialist RolePacvue is seeking an experienced technical support specialist to provide advanced technical support, escalated troubleshooting, and assist in maintaining operational continuity across our systems, hardware, and software platforms.Tier 2 Support & Troubleshooting: Handle escalated issues from tier 1 support, including...

  • Chief Technical Support Specialist

    17 hours ago

    Cebu City, Central Visayas, Philippines beBeeIT Specialist Full time $68,000 - $79,000

    Key IT RoleThis position focuses on delivering high-quality technical support to employees, ensuring seamless collaboration between teams and facilitating the efficient operation of enterprise systems.The ideal candidate will possess strong problem-solving skills, be proficient in managing complex IT operations, and have excellent communication abilities to...

  • Technical Support Specialist

    6 days ago

    Mandaue City, Central Visayas, Philippines Hua Yang Electronics Enterprises Corporation Full time $104,000 - $130,878 per year

    Technical Support Specialist:Provide technical support for CCTV, FDAS, access control, and other security systems.Assist in the configuration, testing, and commissioning of security solutions.Perform troubleshooting of security products.Support clients and internal teams with BOM creation, technical guidance and product training.Prepare and maintain...

  • Technical Support Specialist

    19 hours ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱400,000 - ₱600,000

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team.The ideal candidate will be responsible for providing technical assistance and support to our stakeholders, ensuring seamless operations and efficient problem-solving.Key Responsibilities:Provide expert technical guidance and support to resolve complex issues.Develop...

  • Senior Technical Support Specialist

    13 hours ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time $70,000 - $130,000

    Job Title: Senior Technical Support SpecialistAbout the Role:We are seeking a skilled technical support specialist to serve as an escalation point for high-priority or highly complex issues and lead the diagnosis, troubleshooting, and resolution of complex technical problems.This role requires owning and resolving critical incidents, ensuring rapid...

  • Technical Support Specialist

    14 hours ago

    Mandaue City, Central Visayas, Philippines beBeeTechnical Full time $50,000 - $80,000

    About the JobThis role provides hands-on technical assistance, explaining product features and best practices.A successful technical specialist maintains efficiency, professionalism, and understanding of our services and team needs to deliver top client satisfaction.Provide technical support via phone, email, and chatRespond promptly to inquiries in line...

  • Technical Support Specialist

    19 hours ago

    Mandaue City, Central Visayas, Philippines beBeeEngineering Full time $50,000 - $80,000

    Job TitleTechnical Support Specialist Role Overview:This is a highly rewarding and challenging role as part of our global IT team. As an IT Engineer 1, you will play a key part in ensuring employees have the technical support they need to be successful.The role requires providing timely and effective resolution for customers' computer and application issues,...