Customer Support Professional

1 month ago


Angeles City, Central Luzon, Philippines Valeros Business Company Full time
Job Description

Valeros Business Company is seeking a Customer Support Professional to join our team in Quezon City. The ideal candidate will provide exceptional customer service, ensuring high levels of customer satisfaction and loyalty.

About the Role

This is a full-time on-site position requiring a strong understanding of customer support principles and excellent communication skills.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via various channels
  • Escalate complex issues to senior support staff as needed
  • Maintain accurate records of customer interactions and issue resolutions
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years of college education or equivalent experience
  • At least 6 months of experience in a BPO (Business Process Outsourcing) environment
  • Excellent interpersonal and communication skills
  • Strong problem-solving abilities and attention to detail
  • Able to work well in a team environment with minimal supervision
Preferred Qualifications

Previous experience in a customer-facing role is highly valued, as is proficiency in using customer service software and tools.

Salary and Benefits

The estimated salary for this role is P25,000 - P35,000 per month, depending on experience and qualifications.

Working Conditions

This is a full-time, on-site position located in Quezon City. You will be required to work regular business hours and may be subject to occasional overtime.



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