Client Relations Manager

2 days ago


Taguig, National Capital Region, Philippines Helloconnect Full time

About Our Company

HelloFresh is a global leader in delivering meal kits and grocery boxes directly to customers' doorsteps. We prioritize high-quality, convenient, and sustainable meal solutions that inspire healthy cooking and eating at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Key Responsibilities
  1. Provide initial support and engage customers in a positive manner.
  2. Offer general support and build strong relationships with customers.
  3. Promote HelloFresh products and services according to customer needs.
  4. Analyze and resolve customer complaints efficiently.
  5. Work towards meeting the Customer Care team's performance goals.
  6. Communicate issues to relevant departments for swift resolution.
  7. Propose process improvements and contribute to internal projects.
  8. Maintain the HelloFresh brand image positively.
  9. Become an expert in company policies and systems.


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