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Client Relations Specialist

1 week ago

Taguig, National Capital Region, Philippines Sutherland Full time
Job Summary

Sutherland is seeking a highly skilled Team Leader to join our team. The successful candidate will oversee the day-to-day operations of the delivery team, ensuring seamless communication with local market stakeholders, managing crisis situations, and monitoring performance across channels.

Responsibilities:
  • Performance Monitoring: Track and report key performance metrics (e.g., CSAT, attendance, quality scores) and provide feedback for improvement.
  • Risk Management: Ensure compliance with privacy and security guidelines in handling consumer data and monitor adherence to organizational SOPs and security procedures.

Applicants should have a strong analytical mindset, excellent time management skills, and the ability to work effectively in a fast-paced environment.