Tech Savvy Remote IT Support Professional

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeITsupport Full time ₱1,000,000 - ₱1,500,000
Remote IT Support Specialist - Restaurant Operations

A job opening exists for an experienced IT Support Specialist to provide technical support to restaurant operations.

This is a remote position with occasional on-site visits as needed.

The ideal candidate will be proactive and able to troubleshoot technical issues in a fast-paced environment.

Key Responsibilities:

  • Provide real-time IT support to restaurant teams during business hours, including evenings and weekends
  • Use remote tools (e.g., TeamViewer) to troubleshoot and resolve technical issues
  • Maintain and update POS menus, item settings, modifiers, reservation systems, and online platforms (Google Business Profile, Facebook)
  • Diagnose and resolve issues related to POS errors, printer malfunctions, delivery platform connectivity (Uber Eats, Menulog, DoorDash), and online reservation systems (Quandoo, SevenRooms)
  • Communicate effectively with external vendors and platform support teams
  • Document support cases and maintain an internal knowledge base of common issues and solutions

Required Skills and Qualifications:

  • Basic networking knowledge (router/modem setup, IP configuration, DHCP/static IPs)
  • Experience with hospitality technology platforms, including POS and online booking systems
  • Proficiency with remote support tools such as TeamViewer
  • Strong communication and interpersonal skills to support non-technical users patiently and clearly
  • Highly organized and capable of managing multiple tasks independently

Benefits:

  • HMO coverage available for eligible locations
  • Permanent work-from-home setup
  • Immediate start available
  • Steady freelance opportunity

Additional Details:

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industries: Staffing and Recruiting

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