Operations Coordinator

9 hours ago

Davao City, Davao, Philippines beBeeScheduler Full time $70,000 - $85,000
About the Role

This key Operations Coordinator will serve as the operational hub for our client-caregiver coordination.

They'll own the scheduling matrix, manage day-to-day logistics, and facilitate communication between clients, caregivers, and office staff.

This role is vital for maintaining continuity of care, maximizing caregiver utilization, and ensuring a seamless experience for every client.

Main Responsibilities
  • Scheduling: Manage real-time caregiver-client scheduling, ensuring optimal matches based on skill, location, and availability.
  • Logistics Management: Monitor incoming care requests and coordinate responses within SLAs.
  • Scheduling Software Maintenance: Maintain scheduling software with updated client/caregiver details.
  • Communication: Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Cross-Functional Coordination: Coordinate with care managers and back-office staff for incident reporting and follow-ups.
  • Gaps Identification: Flag inconsistencies or no-shows, manage schedule adjustments on the fly.
  • Reporting: Generate reports on staffing coverage, fulfillment rates, and productivity.
  • Support Operational Workflows: Support operational workflows such as timesheet collection, payroll prep, and follow-ups if capacity allows.
Immediate Tasks (Week 1):
  • Complete system training on internal scheduling tools and SOPs.
  • Shadow outgoing schedulers or care managers to understand our process.
  • Start observing live scheduling adjustments and client/caregiver communication patterns.
  • Begin drafting and confirming schedules under supervision.
  • Review and understand caregiver/client preference profiles and recurring care needs.
  • Align with operational lead on additional duties (e.g. RCM-lite tasks, timesheet checks).
Requirements
  • 5+ years of experience in home health / healthcare scheduling or patient coordination.
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.
  • Excellent written and spoken English (neutral accent).
  • Strong organizational and time management skills under shifting priorities.
  • HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.
  • Experience working PST hours.
PREFERRED QUALIFICATIONS:
  • Exposure to revenue cycle operations or timesheet/payroll processing.
  • Background in home care agency operations.
  • Familiarity with VoIP and patient intake systems (e.g. OpenPhone, Klara, RingCentral).

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