Training Development Professional

1 week ago

Biñan, Calabarzon, Philippines beBeeSpecialist Full time $35,000 - $50,000
Job Description

The role of a Training and Support Specialist is pivotal in leading new hire training programs, fostering operational excellence through continuous learning and development. Key responsibilities include conducting upskilling sessions for Specialists and Team Leaders, ensuring alignment with performance standards and business objectives.

This involves close collaboration with cross-functional teams to implement continuous improvement initiatives that enhance team productivity and elevate the overall client experience.

  • Conduct new hire orientation, process and product training, and guide employees through onboarding, skill enhancement, and transitioning to independent work.
  • Design, deliver, and continuously improve training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.
  • Develop, update, and refine engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.

Required Skills and Qualifications

  • At least 2 years of training experience, preferably in lead gen, sales, technical support or customer support.
  • Excellent communication and coaching skills.
  • Ability to create and deliver effective training sessions.
  • Experience with CRM tools (Salesforce is a plus) and MS Office.
  • Strong organizational, leadership, and time-management skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Self-motivated, proactive, and able to work independently or as part of a team.

Benefits

  • Proactive, adaptable, and flexible individual.
  • Highly professional and committed to continuous improvements.
  • Willing to go the extra mile to achieve desired outcomes.
  • Highly collaborative and dedicated to driving team productivity.

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