Operational Excellence Specialist
2 days ago
As a Fraud, Loss Prevention and Compliance Analyst, you will be responsible for identifying and mitigating potential revenue leakage and fraudulent activities across our OnStar services and Global Connected Customer organization. This role requires a high degree of attention to detail, strong analytical skills, and the ability to work independently.
Day-to-Day Activities
- Conduct daily audits of customer transactions to identify potential losses and implement strategies to avoid them.
- Investigate and resolve customer billing issues and credit card disputes.
- Develop and implement new fraud scenarios, process gaps, and/or process improvements as observed during ongoing execution of assigned responsibilities.
- Collaborate with cross-functional teams to identify and mitigate risks associated with our OnStar services and Global Connected Customer organization.
About Our Ideal Candidate
You must have a strong background in analytics, finance, or a related field, with experience in risk management, financial crimes investigation, or compliance. You should be able to demonstrate your analytical skills, independence, and ability to work effectively in a team environment.
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