Customer Support Specialist
1 month ago
About PH Global Jet Express Inc. Call Center
PH Global Jet Express Inc. Call Center is a dynamic and fast-paced environment that requires exceptional customer service skills.
Salary Range: $40,000 - $60,000 per year
About the Role:
We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing top-notch support to our clients through various communication channels.
Key Responsibilities:
- Maintain a positive and professional attitude towards customers
- Answer calls and respond to emails based on customer inquiries
- Respond promptly to customer inquiries and resolve complaints in a timely manner
- Communicate with customers through various channels, including phone, email, and chat
- Acknowledge and resolve customer complaints in a professional and courteous manner
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with related departments as necessary
- Provide feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Monitor delivery status and update client information and transaction activity in the system
- Process transactions in the system, including orders, forms, and applications
- Identify issues to escalate to supervisors/team leaders
- Complete call logs and reports
- Verify customer information and instructions
Requirements:
- College-level education or equivalent
- At least 1 year of relevant work experience in customer service or a similar field
- Experience in E-Commerce, Logistics, or BPO is a plus
- Familiarity with CRM systems, such as Salesforce or Zendesk
- Excellent written and verbal communication skills
- Excellent customer service and interpersonal skills
- Ability to handle multiple projects simultaneously and work under pressure
- Knowledgeable in Microsoft Office and relevant software
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