Customer Support Specialist

1 month ago


Pasig, National Capital Region, Philippines PH Global Jet Express Inc. Call Center Full time

About PH Global Jet Express Inc. Call Center

PH Global Jet Express Inc. Call Center is a dynamic and fast-paced environment that requires exceptional customer service skills.

Salary Range: $40,000 - $60,000 per year

About the Role:

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing top-notch support to our clients through various communication channels.

Key Responsibilities:

  • Maintain a positive and professional attitude towards customers
  • Answer calls and respond to emails based on customer inquiries
  • Respond promptly to customer inquiries and resolve complaints in a timely manner
  • Communicate with customers through various channels, including phone, email, and chat
  • Acknowledge and resolve customer complaints in a professional and courteous manner
  • Keep records of customer interactions, transactions, comments, and complaints
  • Communicate and coordinate with related departments as necessary
  • Provide feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Monitor delivery status and update client information and transaction activity in the system
  • Process transactions in the system, including orders, forms, and applications
  • Identify issues to escalate to supervisors/team leaders
  • Complete call logs and reports
  • Verify customer information and instructions

Requirements:

  • College-level education or equivalent
  • At least 1 year of relevant work experience in customer service or a similar field
  • Experience in E-Commerce, Logistics, or BPO is a plus
  • Familiarity with CRM systems, such as Salesforce or Zendesk
  • Excellent written and verbal communication skills
  • Excellent customer service and interpersonal skills
  • Ability to handle multiple projects simultaneously and work under pressure
  • Knowledgeable in Microsoft Office and relevant software


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