Help Desk Support Professional

2 days ago

Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱250,000 - ₱300,000
Job Overview

We are seeking a detail-oriented and highly motivated individual to provide technical support to end-users across our organization. This role is critical in delivering exceptional IT services to employees at all levels, including senior and executive leadership.

Key Responsibilities
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through the FreshService ITSM/ticketing platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Provide level one triage for VDI users
  • Escalate complex incidents to senior technicians as required.
  • Adhere to company policies concerning security and confidentiality.
  • Address printing concerns, both local and network-based.
  • Utilize Zoho Assist for secure remote access and support of user computers.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
Required Qualifications
  • Demonstrates exceptional organizational, time-management, and follow-up abilities
  • Maintains confidentiality and addresses sensitive requests with utmost professionalism
  • Exhibits outstanding proficiency in both written and verbal communication
  • Possesses strong interpersonal skills, supporting employees at all organizational levels
  • Operates independently and excels in dynamic, remote work environments
  • Has prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices
  • Understands basic networking concepts and is adept at troubleshooting issues
  • Experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive
  • Familiar with Azure Virtual Desktop Infrastructure (VDI) environment
  • Capable of creating and managing distribution groups within Office 365
  • Familiar with on-premises Active Directory, particularly user and group management
  • Knowledgeable in ITIL principles and IT Service Management (ITSM) frameworks
  • Previously supported executive-level personnel

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