Senior Technical Systems Administrator

This advanced systems administrator position is a key role within our organization, responsible for providing expert-level technical support to customers. The ideal candidate will possess a strong background in IT and be able to troubleshoot complex technical issues via phone, email, remote access, and onsite.

The successful candidate will have hands-on expertise with network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching). They will also have advanced knowledge of Microsoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware.

In addition to technical skills, the ideal candidate will have excellent communication skills for direct client interaction and team collaboration, as well as strong organizational skills and attention to detail.

• Resolve complex technical issues directly with customers submitted by phone, email, and onsite
• Act as the primary escalation point from tier 1 and tier 2 support technicians
• Provide training as needed to the tier 1 and tier 2 support teams
• Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)
• Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware
• Advanced experience with the management of Citrix Environments including XenApp, XenDesktop and Netscaler products.
• Advanced experience with setting up, management of, and troubleshooting Active Directory environments
• Virtualization design, implementation, and support (VMware, Hyper-V, Xen)
• Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)
• Expertise in Office 365/Azure administration and migrations
• Knowledge of SaaS based products, and management of customer licenses
• Maintain and update documentation along with creation of technical procedures
• Device firmware and OS patching/upgrades as required

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience).
• Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE.
• 5+ years in advanced systems/network administration, preferably in MSP or enterprise environment
• Proven ability to resolve complex technical issues via phone, email, remote access, and onsite.
• Hands-on expertise with network troubleshooting and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching).
• Advanced knowledge in Microsoft Windows Server, Azure, cloud computing platforms, and desktop operating systems/hardware.
• Strong experience managing Citrix environments (XenApp, XenDesktop, NetScaler).
• Proficiency in Active Directory setup, management, and troubleshooting (Group Policy, DNS, DHCP).
• Solid background in virtualization technologies (VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support.
• Familiarity with enterprise storage systems (iSCSI, RAID, SAN, NAS).
• Expert-level skills in Office 365 and Azure administration, migrations, and license management for SaaS products.
• Experience as primary escalation point for Tier 1 & Tier 2 support teams, including mentoring and providing training.
• Ability to manage device firmware and OS patching/upgrades across multiple platforms.
• Capable of creating and maintaining technical documentation and standard operating procedures.
• Skilled in project ownership — can handle assigned projects and meet deadlines consistently.
• Excellent problem-solving and analytical abilities.
• Strong communication skills for direct client interaction and team collaboration.
• Able to work independently with minimal supervision in a remote setting.
• Strong organizational skills and attention to detail.