Technical Solutions Provider

7 days ago

Sorsogon, Bicol, Philippines beBeeTechnical Full time $60,000 - $80,000
Advanced Technical Support Specialist

Provide expert technical support and troubleshooting for end-user devices, software applications, and company infrastructure.

Key responsibilities include managing help desk tickets, ensuring timely and effective communication, supporting network setup during onboarding or projects, and acting as a Level 3 escalation point. The role also involves collaborating with vendors, implementing SaaS solutions, addressing infrastructure alerts, and contributing to continuous process improvement within the IT department.

Required Skills
  • Troubleshooting issues related to End User Devices including Desktops, Laptops, Mobile Devices, Printers, Scanners, Vendors, Applications, Wi-Fi.
  • Troubleshoot issues related to Company Infrastructure such as Office 365, G Suite, Windows Server Environments (2016, 2019), Cloud Infrastructure.
  • Follow proper company procedures such as response time, escalation, communication, and documentation.
  • Properly handle ticket workspace in the help desk system.
  • Provide constant communication proactively to avoid customer frustration.
  • Setup of networks during client onboarding or project.
  • Work with vendor technical support to resolve issues or implement new solutions.
  • Implement SaaS solutions as needed.
  • Attend to infrastructure issues discovered by NOC.
  • Document and improve department processes.
Qualifications
  • 7+ years of IT Experience (Desktop Support, Systems Engineering, Systems Administration).
  • Helpdesk MSP experience.
  • Familiarity with RMM and PSA tools.
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, Deployment, MDM.
  • Support of Cloud products: Office 365, SharePoint / OneDrive, Azure, Google.
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy.
  • Basic Exchange Server, Basic SQL Server.
  • Support of BDR Products: Veeam, Azure, Local NAS.
  • Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning.
  • Basic understanding and Support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware.
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, VPN and Firewalls.
Job Requirements
  • Willingness to accept a long-term work-from-home arrangement.
  • Amenability to a permanent night shift schedule.
Additional Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Outsourcing and Offshoring Consulting

  • Senior Technical Service Provider

    7 days ago

    Sorsogon, Bicol, Philippines beBeeTechnical Full time $30,000 - $50,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to provide technical assistance and troubleshooting support for our clients.In this role, you will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and...

  • Expert Technical Solutions Engineer

    7 days ago

    Sorsogon, Bicol, Philippines beBeeSolutions Full time $90,000 - $110,000

    As a skilled Solutions Consultant, you have the opportunity to transform customer experiences through innovative technical solutions.Key ResponsibilitiesEngage with customers in functional and technical discussions, understanding their requirements and pain points.Design and present solutions that effectively address customer needs, demonstrating the...

  • Expert Technical Solutions Developer

    6 days ago

    Sorsogon, Bicol, Philippines beBeeDeveloper Full time ₱6,000,000 - ₱8,000,000

    Job DescriptionWe are seeking an accomplished technical professional to design, develop, and implement scalable technology solutions that enhance customer experience and operational efficiency.This is an exciting opportunity to shape the future of work by delivering AI-powered technology solutions for customers and partners.Key ResponsibilitiesTranslate...

  • Remote Technical Solution Expert

    6 days ago

    Sorsogon, Bicol, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    Technical Support Specialist RoleWe are seeking skilled technical support specialists to provide assistance and troubleshooting support for clients across various industries.In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and...

  • Cloud Solutions Architect

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCloud Full time $90,000 - $110,000

    Cloud Solutions ArchitectWe are seeking a Cloud Solutions Architect to join our team of highly experienced cloud architects and technologists. As a Cloud Solutions Architect, you will have the opportunity to work on teams where people roll up their sleeves to take on tough problems together.You will be responsible for owning technical envisioning, design,...

  • Virtual Solutions Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeTechnical Full time ₱20,000 - ₱30,000

    Job OverviewThe Remote Technical Support Representative role is critical for success, requiring individuals to provide technical assistance and troubleshooting support to clients across various industries.This individual will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with...

  • Chief Oncology Solutions Provider

    6 days ago

    Sorsogon, Bicol, Philippines beBeePharmaceutical Full time ₱3,000,000 - ₱7,000,000

    Medical Sales RepresentativeBe a Pioneer in Patients' Lives.Develop lasting relationships with oncologists, private hospitals, and channel partners to refer patients who can benefit from new drugs and relatively affordable prices.Reach out to warm and cold leads of oncologists, conduct engaging sales meetings, and collaborate with doctors to generate patient...

  • Strategic Business Solutions Expert

    6 days ago

    Sorsogon, Bicol, Philippines beBeeSolution Full time ₱3,000,000 - ₱4,500,000

    Strategic Solutions Delivery ExpertThe role involves working closely with cross-functional teams to create, implement, and maintain scalable business solutions that meet customer needs.Proven track record of success in delivering strategic solutions that drive business growth and improvement through expert guidance on technical and business aspects.Ability...

  • Solution Navigator

    7 days ago

    Sorsogon, Bicol, Philippines beBeeCloud Full time $100,000 - $120,000

    **Job Description**We are seeking an experienced professional to assume a key role in helping organizations define a roadmap to achieve their strategic goals.This position is responsible for managing a portfolio of Solution Assessments, using best-in-class Microsoft 1st and 3rd-party platforms. The successful candidate will be responsible for understanding...

  • Azure Solutions Architect

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCloud Full time ₱897,792 - ₱1,293,849

    Job Title:Azure DevOps SpecialistJob Summary:This role involves leading the implementation of DevOps solutions in Azure, focusing on driving innovative cloud solutions and collaborating with cross-functional teams to deliver client projects.Key Responsibilities:Design and implement creative cloud solutions for clients, ensuring seamless integration and...