Workforce Management Real Time Analyst

1 week ago

Cebu City, Central Visayas, Philippines Conduent Full time

On-site - Cebu 3-5 Yrs Exp Diploma Full-time

Job DescriptionDescription

Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
  • Has a developed proficiency of analytical or operational processes.
  • Completes atypical assignments.
  • Works within established procedures and practices.
  • Establishes the appropriate approach for new assignments.
  • Acts as a resource for colleagues.
  • Completes work with limited supervision.
Functional Knowledge
  • Has developed skills in a range of processes, procedures and systems.
Business Expertise
  • Understanding of how best teams integrate and work together to achieve company goals.
Impact
  • Impacts a team, by example, through the quality service and information provided.
  • Uses discretion to change work procedures and practices.
Leadership
  • Provides guidance and support to junior team members.
Problem Solving
  • Provides solutions to atypical problems based on existing precedents or procedures.
Interpersonal Skills
  • Exchanges information and ideas effectively.
Responsibility Statements
  • Examines time and attendance of employees, to ensure the accuracy of the work records.
  • Monitors employee performance against work schedules and real-time productivity through applications.
  • Informs the WFM Adherence Clerk and/or Supervisor about employees passing thresholds for schedule adherence and productivity.
  • Processes schedule change tickets and requests to the published schedule.
  • Processes all changes to published schedules, meeting operational business targets.
  • Informs employees and/or supervisors about schedule changes.
  • Communicates and promotes employee performance and productivity KPI targets to operational leaders.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
Requirements

Please refer to job description.

Working Location

Skyrise 1, It Park, Lahug, Cebu City, Central Visayas, PH

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