Customer Support Analyst

1 month ago


Cebu City, Central Visayas, Philippines Amihan Global Strategies Full time

At Amihan Global Strategies, we are seeking a skilled Customer Support Analyst to join our team. In this role, you will be responsible for delivering exceptional customer service and support to our clients.

Job Summary:

The primary goal of this position is to ensure that customers receive timely and effective support for their queries and concerns. This involves providing accurate information, resolving issues efficiently, and maintaining a positive relationship with clients.

Key Responsibilities:

  • Respond to customer inquiries in a prompt and professional manner
  • Analyze and resolve customer complaints and issues
  • Provide product or service information and demonstrations as needed
  • Maintain accurate records of customer interactions and feedback
  • Collaborate with internal teams to resolve complex customer issues

Requirements:

To succeed in this role, you will need:

  • Bachelor's degree in Computer Science or a related field
  • Industry-specific certification in relevant computer languages or software
  • Excellent communication and interpersonal skills
  • Ability to work independently with minimal supervision
  • Strong problem-solving and organizational skills
  • Intellectual curiosity and willingness to learn

What We Offer:

As a Customer Support Analyst at Amihan Global Strategies, you can expect:

  • A competitive salary range of $60,000 - $80,000 per annum
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A chance to work with a talented team of professionals

About Us:

Amihan Global Strategies is a leading provider of innovative solutions and services. Our company values include a commitment to excellence, customer satisfaction, and employee growth.



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