Remote Technical Support Expert

2 days ago

Antipolo City, Calabarzon, Philippines beBeeTechnical Full time ₱28,577 - ₱33,758
Job Overview

We are seeking skilled and customer-focused technical support professionals to provide expert assistance and troubleshooting expertise for a variety of clients across industries.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email in a timely and effective manner.
  • Diagnose and troubleshoot hardware, software, and network issues with precision and care.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary to ensure optimal resolutions.
  • Document all customer interactions accurately in the system to maintain a clear understanding of customer needs and preferences.
  • Maintain up-to-date knowledge of products, services, and support procedures to stay ahead of industry trends and best practices.
  • Ensure customer satisfaction by providing timely and effective resolutions that meet or exceed customer expectations.
  • Follow established protocols and security guidelines when handling sensitive information to protect customer data and confidentiality.
  • Collaborate with internal teams to improve support processes and customer experience by sharing knowledge, ideas, and insights.
  • Meet performance metrics including resolution time, customer satisfaction, and attendance to demonstrate accountability and commitment to excellence.
Requirements
  • High school diploma or equivalent is required; however, additional education or certifications may be preferred.
  • Previous call center experience is highly valued, but not necessarily required.
  • Work-from-home experience is essential to ensure flexibility and adaptability in a remote work environment.
  • Strong command of the English language, both written and verbal, is crucial for effective communication and collaboration.
  • Typing speed of 20+ WPM is desirable to streamline data entry and reduce errors.
  • High-speed internet connection is mandatory to facilitate seamless communication and minimize connectivity issues.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is necessary to perform daily tasks and responsibilities.
  • Familiarity with Windows operating systems is beneficial to navigate the technical landscape and troubleshoot common issues.
  • Skilled in troubleshooting and follow-up to resolve complex problems and prevent recurring issues.
  • Able to multitask and self-manage effectively to prioritize tasks, manage time, and meet deadlines.
  • Excellent interpersonal skills are critical to build strong relationships, communicate effectively, and provide exceptional customer service.

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