Real Estate Technology Support Representative

1 week ago

Biñan, Calabarzon, Philippines beBeeSupport Full time $72,000 - $84,000
Technical Support Specialist Opportunity

We are seeking a highly skilled Technical Support Specialist to join our team. This role will involve providing front-line technical support to clients in the real estate technology and brokerage sectors.

This is a fast-paced, metrics-driven position that requires strong customer-facing skills and the ability to work well under pressure. The ideal candidate will be able to troubleshoot technical issues and provide excellent customer satisfaction.

Responsibilities:

  • Provide technical support via phone, email, and live chat.
  • Troubleshoot issues using step-by-step SOPs and process guides.
  • Manage support tickets and ensure SLA and CSAT targets are consistently met.
  • Collaborate with leadership for coaching, feedback, and training reviews.
  • Adapt between support channels as needed.
  • Ensure situational awareness when managing client expectations.

Requirements:

  • Strong internet connection (200+ MBPS).
  • Previous experience in technical support or customer success.
  • Experience handling live chat, phone, and email support.
  • Clear, professional communication skills.
  • Proven ability to meet KPIs and SLA goals.
  • Strong problem-solving skills and comfort with structured processes.

Benefits:

  • Starting salary: $600 during training, then $800 after training and probation.
  • Bonuses: Performance-based incentives tied to consistency, metrics, and CSAT.
  • Clear opportunities to advance in both earnings and role.

Seniority level: Associate
Employment type: Full-time
Job function: Customer Service, Telephone Call Centers, Real Estate

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