Real Estate Title Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerService Full time ₱300,000 - ₱600,000
Job Title:

Customer Service Liaison

Job Description

We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Service Liaison. The ideal candidate will serve as the primary point of contact for clients, ensuring a smooth and efficient experience throughout the title and closing process.

This role requires excellent communication skills, the ability to manage multiple tasks, and a strong understanding of title documentation and related procedures.

Responsibilities
  1. Act as the first point of contact for clients, agents, lenders, and other stakeholders regarding title related inquiries.
  2. Review, interpret, and explain title commitments, reports, and related documents in a client-friendly manner.
  3. Coordinate with title officers, escrow officers, and attorneys to resolve title issues and ensure timely closings.
  4. Maintain accurate records of client interactions, title updates, and transaction progress in CRM or transaction management systems.
  5. Provide regular updates to clients on the status of their files, proactively addressing questions or concerns.
  6. Assist in preparing closing documents and ensuring compliance with company policies and legal requirements.
  7. Support the overall customer service team in managing calls, emails, and other communications efficiently.
Required Skills and Qualifications

The ideal candidate will possess:

  • A high school diploma; an associate or bachelor's degree in business, real estate, or a related field is preferred.
  • Minimum 1-2 years of customer service experience, preferably in real estate, mortgage, or title insurance.
  • Working knowledge of real estate title documentation, closing processes, or escrow is highly desirable.
  • Strong communication and interpersonal skills; detail-oriented with excellent organizational abilities.
  • Ability to interpret and explain title reports and related legal documents.
  • Proficiency in Microsoft Office Suite and CRM systems.
About Us

Our organization provides full-time remote teams to leading companies across various industries. We take pride in having the best talent and providing exceptional employee experiences.

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