Back-Office Support Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱500,000
Support Specialist for Healthcare Accounts

ISTA Solutions is searching for a skilled Support Specialist to join our team. As a key member, you will collaborate with experienced professionals who prioritize employee satisfaction and work-life balance.


Account-specific roles and responsibilities:
  1. Monitor and maintain the EVV tracker to ensure timely aide arrivals and resolve discrepancies.
  2. Respond promptly and professionally to nurse inquiries via text, Cub Hub, and after-hours emails.
  3. Make return calls to nurses as needed to resolve issues, answer questions, and provide support.
  4. Communicate with nursing staff regarding scheduling and necessary clarifications.
  5. Ensure efficient completion of back-office HR tasks.

Minimum qualifications:
  • At least 6 months of BPO experience in a Healthcare account.
  • Experience with HR functions.
  • Good verbal and written English skills.
  • Willingsness to work in Shaw Blvd, Mandaluyong.
  • Amenability to night shift work.

What we can offer:
  • Competitive salary and benefits.
  • Health insurance with free dependents.
  • 10% night differential.
  • Attendance bonus.
  • Paid time off.
  • Convertible to cash leave credits.
  • Performance appraisal.
  • Work-life balance.
  • Opportunities for career growth.
  • Encouragement to pursue passions and learn new skills.

Our commitment to you:
  • Strong culture and values-driven leadership.
  • Opportunities for continuous learning and growth at any career stage.
  • Fostering an inclusive environment where everyone thrives.

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