Back-Office Support for Reports

2 weeks ago


Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account Specific Roles and Responsibilities:
  • Generate, review, and manage reports to support operational and regulatory compliance
  • Issue certificates and documentation in accordance with state-specific guidelines and requirements
  • Ensure accuracy and completeness of data before submission or issuance
  • Handle outbound calls (5%) only when necessary for follow-ups or clarifications
  • Maintain organized records and collaborate with internal teams for timely report delivery

Requirements
  • Fresh graduates and career shifters are welcome to APPLY
  • Must have excellent written and verbal communication skills
  • Must reside within 1 hour of Shaw, Mandaluyong
  • Proficient in Microsoft Word and Excel
  • Back-office reports and BPO experience in the same function are a PLUS
  • Must be willing to work the night shift

Benefits

What Can We Offer You?
  • Competitive salary and benefits
  • Health Insurance with free dependents
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our Commitment To You
  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives
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