Back-Office Support for Healthcare Account

3 weeks ago

Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time
Back-Office Support for Healthcare Account

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account Specific Roles And Responsibilities
  • Monitor and maintain the EVV (Electronic Visit Verification) tracker to ensure aides are arriving for their shifts on time and resolve any discrepancies with clock-ins
  • Respond to inquiries from nurses via text, Cub Hub, and after-hours emails promptly and professionally
  • Make return calls to nurses as needed to resolve issues, answer questions, and provide support
  • Communicate with nursing staff regarding scheduling and any necessary clarifications
  • Ensure all back-office HR tasks are completed efficiently and accurately
Requirements
  • At least 6 months of BPO experience for a Healthcare account
  • With HR function experience
  • Good verbal and written English skills
  • Willing to work in Shaw Blvd, Mandaluyong
  • Amenable to working night shift
Benefits
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10% night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Back Office Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting

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