Global Client Partnerships Coordinator

2 days ago

Bacoor, Calabarzon, Philippines beBeeAccount Full time $45,000 - $52,000
Job Overview">

We are seeking a highly skilled Account Lead to join our team. In this role, you will be responsible for leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, shaping the future of our proprietary software through hands-on testing, and building lasting partnerships with clients across global markets.

The successful candidate will have proven EA/VA experience, client success experience, team coordination experience, excellent English communication skills, and a success-oriented mindset.

">Key Responsibilities:">
  • Lead engaging video calls with international clients to understand their evolving needs
  • Monitor client satisfaction and proactively address concerns before they escalate
  • Coordinate solutions when clients face challenges with their virtual assistants
  • Identify opportunities for clients to expand their VA services and grow their business
  • Ensure smooth onboarding experiences that set clients up for long-term success
  • Build strong client relationships focused on mutual growth and satisfaction
">Virtual Assistant Success Development:">
  • Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance
  • Coordinate professional development plans that advance VA careers while meeting client needs
  • Provide feedback and training to help VAs exceed client expectations
  • Monitor VA satisfaction and address concerns about workload, client relationships, or career growth
  • Facilitate skill development opportunities that benefit both VAs and their clients
  • Track VA performance metrics and celebrate achievements
">Success Coordination & Problem Resolution:">
  • Bridge communication gaps when clients and VAs face misunderstandings
  • Coordinate replacement processes when client-VA matches need adjustment
  • Facilitate win-win solutions when conflicts arise between clients and virtual assistants
  • Translate client business needs into actionable development plans for VAs
  • Coordinate cross-training opportunities that benefit multiple clients and assistants
  • Ensure both clients and VAs feel heard, valued, and successful in their partnerships
">

As a successful Account Lead, you will be an integral part of our team, driving success and growth for both clients and virtual assistants.

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