Client Success Lead

1 day ago

Bacoor, Calabarzon, Philippines beBeeClient Full time ₱4,830,000 - ₱5,040,000

This role empowers individuals to lead client success and team leadership.

Key Responsibilities:
  • Client Partnership Excellence
    • Engage international clients through video calls
    • Build deep relationships by understanding business goals and challenges
    • Effectively translate client feedback to the VA team
    • Pave the way for seamless partnerships and prevent churn
    • Identify expansion opportunities when clients need additional services
  • Virtual Assistant Team Leadership
    • Coach and develop a team of 5-8 virtual assistants working for client accounts
    • Bridge communication gaps between clients and VAs
    • Handle VA performance issues through coaching, training or replacements
    • Coordinate task assignments and ensure VAs meet client expectations
    • Provide professional development for VAs to grow and better serve clients
  • Bridge & Problem-Solving Excellence
    • Resolve conflicts when clients and VAs experience misunderstandings
    • Facilitate replacements when client-VA matches aren't working out
    • Course-correct relationships when VAs feel micromanaged or clients feel underserved
    • Translate business needs from clients into actionable guidance for VAs

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