US Payroll Implementation Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeImplementation Full time ₱800,000 - ₱1,000,000
Role Overview

We are seeking a highly skilled US Payroll Customer Implementation Specialist to join our growing team.

This person will be a core member of our customer success team, working with cross-functional teams to ensure customer success.

Key Responsibilities
  • Lead new client onboarding for mid/large-sized clients during the first 60 to 90 days.
  • Define and maintain the implementation program for small to medium clients, including timeline, stakeholders, key deliverables, and technical requirements.
  • Own the end-to-end implementation process for assigned accounts, ensuring successful software adoption and training to drive client success.
  • Set accurate expectations with clients and internal stakeholders.
  • Communicate progress with Account Executives and Customer Success Managers.
  • Assist with high-severity requests or issue escalations as needed.
  • Participate in cross-functional groups to improve communications, tools, and products.
  • Oversee complex process design and setup, becoming an expert in Workstream to guide new users.
  • Maintain clear records of client activity, notes, and next steps in the success software.
  • Deliver user training and develop supporting manuals and processes to ensure user adoption of key features.
  • Incorporate feedback to drive continuous improvements in onboarding; build templates from assigned clients.
  • Design programs (high and low touch) that help customers realize value from Workstream.
Requirements

To be successful in this role, you must have:

  • Customer-facing implementation experience: at least 3 years onboarding new clients for a SaaS company, preferably managing larger, more complex implementations.
  • Payroll experience: experience with US payroll, either in an implementation role or in-house payroll management.
  • Basic spreadsheet/database skills with ability to learn quickly.
Benefits

As a valued member of our team, you can expect:

  • Permanently Remote Work Environment
  • Pay wired directly to your bank account
  • $50 Monthly Stipend
  • Annual Bonus
  • Performance-based bonuses
  • Flexible PTO
  • Company time off during major holidays
  • Company-issued Device
  • Career fast track for performers and internal mobility
  • Learn from a team of Stanford, MIT, Google, and Harvard alumni
What We're Looking For

We are looking for someone who is passionate about delivering exceptional customer experiences and has a proven track record of successfully implementing payroll solutions. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.

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