Healthcare Relationship Manager

2 weeks ago

Porac, Philippines beBeeCollections Full time ₱250,000 - ₱400,000

Job Opportunity: Customer Service Professional

We are seeking a dedicated and experienced professional to manage customer relationships and resolve inquiries in a healthcare environment.

Responsibilities:

  • Handle inbound and outbound calls, addressing customer concerns and providing exceptional service while utilizing industry-standard software.
  • Navigate electronic health records systems effectively to locate and update client information.
  • Resolve customer accounts in collections, ensuring timely and accurate resolution of outstanding balances and negotiating payment arrangements when necessary.
  • Maintain detailed records of customer interactions, transactions, and account updates in our database.

Requirements:

  • Proven experience in customer service, preferably in a healthcare setting, with knowledge of electronic health records software.
  • Demonstrated experience in handling collections accounts and familiarity with industry regulations.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively.

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