Technical Support Engineer

4 weeks ago

Cebu City, Central Visayas, Philippines Staff4Me Full time

Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance and ensure customer satisfaction.

Responsibilities
  • Provide technical support and troubleshooting assistance to clients for API integrations and networking-related issues.
  • Assist clients in the setup and configuration of API integrations.
  • Identify and resolve complex technical problems related to API connectivity, data transfer, and network infrastructure.
  • Collaborate with customers and internal teams to analyze and understand their technical requirements.
  • Develop and maintain technical documentation, including API guides, troubleshooting procedures, and knowledge base articles.
  • Work closely with the development team to escalate and resolve critical customer issues.
  • Continuously update knowledge of API specifications, networking protocols, and industry best practices.
  • Provide training and guidance to clients on API usage and best practices.
  • Manage and track customer issues, ensuring timely resolution and customer satisfaction.
  • Participate in on-call rotations to provide support during off-business hours.
Minimum Qualifications
  • Good understanding of REST APIs and JSON, and demonstrated experience using Postman.
  • Fluent with Excel for importing, exporting and manipulating data.
  • Basic understanding of networking concepts such as switches, access points, and VLANs.
  • Basic experience interacting with virtual machines and ESXI.
  • Excellent written and verbal communication skills in English.
Benefits
  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.
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