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Strategic Customer Engagement Director

1 week ago

Mandaluyong City, National Capital Region, Philippines Skyrocket Studios Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Team Lead to join our team at Skyrocket Studios. The ideal candidate will have a proven track record in leading customer-facing teams and driving business growth through exceptional customer service.

Key Responsibilities:
  • Leadership
    • Provide leadership and guidance to the customer service team, empowering them to achieve their full potential.
    • Develop and implement training programs to enhance skills and knowledge.
    • Motivate the team to meet quotas and KPIs related to inquiries handled, satisfaction scores, and retention rates.
  • Customer Engagement
    • Develop and implement proactive service strategies to maximize customer retention and engagement.
    • Collaborate with internal teams to ensure seamless client experiences.
    • Utilize CRM systems to analyze customer data and inform decision-making.
  • Operational Management
    • Monitor and report on team performance metrics, identifying areas for improvement and opportunities for growth.
    • Develop and implement processes to enhance operational efficiency and customer satisfaction.