Director, Market Management

1 week ago

Mandaluyong City, National Capital Region, Philippines Western Union Full time

Director, Market Management – Taguig City, Philippines
Are you passionate about strategic planning, operational excellence, and financial performance, with a particular focus on digital transformation, cross-border payments, and customer experience? Join a global leader in cross-border money movement as Director for the Philippines, Guam, Northern Mariana, and Palau.

Western Union powers your pursuit.
As Director, you will play a key role in building the future of financial inclusion, delivering cutting-edge digital products, expanding our omni-channel presence, and fostering trusted relationships with customers and partners. Reporting to regional leadership, this role requires a visionary leader who can seamlessly blend strategy with execution, ensuring that our products and services meet the evolving needs of customers and partners alike.

Role Responsibilities

  • Lead the development and execution of a strategic roadmap to increase market share, grow revenue, and drive sustainable profitability across all channels.
  • Spearhead the launch of groundbreaking digital products and services while optimizing existing solutions for inbound and outbound remittances.
  • Create seamless customer experiences by integrating online and offline platforms, ensuring we remain at the forefront of cross-border payments.
  • Manage the P&L with precision, ensuring strong revenue growth, effective cost management, and profitability.
  • Collaborate with financial institutions, regulatory bodies, and technology providers to enhance offerings and market presence.
  • Deepen engagement with key stakeholders and clients by delivering value-driven solutions and exceptional service.
  • Implement best practices in efficiency, compliance, and risk management while driving alignment with global strategies.
  • Mentor and lead cross-functional teams to achieve ambitious goals, fostering innovation and collaboration.

Role Requirements

  • Proven Leadership Experience: At least 10 to 15 years in senior management roles, with expertise in digital products, financial platforms, or payments.
  • Demonstrated success in driving digital innovation, launching new products, and achieving market expansion.
  • Passion for delivering exceptional customer experiences across digital and physical channels.
  • Strong financial acumen, with the ability to analyze market trends and performance metrics to make data-driven decisions.
  • Ability to navigate change, embrace technology, and drive growth in complex and fast-evolving markets.
  • Capable of influencing stakeholders at all levels, building relationships, and inspiring teams.
  • Deep understanding of the technologies shaping cross-border payments and digital ecosystems.

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.

Your Philippines specific benefits include:

  • Paid Sick Leave and Vacation Leave
  • Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer's review of eligibility.
  • Performance Incentive Program/ Performance Bonus
  • Hybrid Working Arrangement

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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