Customer Service Director

5 days ago


Makati City, National Capital Region, Philippines JobsAvenuePH Full time

At Federal Land, we are seeking a highly skilled Customer Service Director to provide strategic direction and ensure consistent, effective customer service for assigned projects.

About the Role

The ideal candidate will have strong interpersonal and communication skills, with the ability to build and maintain positive client relationships. They will be responsible for providing strategic direction for consistent and effective customer service across assigned projects, as approved by senior management.

Key Responsibilities
  • Provide strategic direction for consistent and effective customer service across assigned projects.
  • Minimize the escalation of issues and conduct project-related risk assessments.
  • Meet with high-value clients and/or clients endorsed by senior management to address concerns and build strong, positive business relationships.
  • Coordinate with banks to address buyer financing requirements and resolve buyer concerns.
What We Offer

Federal Land is a reputable company dedicated to innovation and excellence in the real estate industry. As a valued member of our team, you will have the opportunity to advance your career and make a meaningful impact on customer satisfaction.



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