Customer Experience Manager

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeClient Full time ₱900,000 - ₱1,200,000

**About the Role:**

As a Client Services Manager, you will play a key role in driving client satisfaction and success. Your primary responsibility will be to manage client relationships, providing exceptional support and ensuring seamless onboarding and implementation processes.

The ideal candidate will have 3+ years of experience in Customer Success, Implementation, or Account Management, with a proven track record of managing high-touch clients and acting as an embedded resource within client teams.

Key responsibilities include:

  • Building long-term, trusted relationships with key client stakeholders through regular onsite engagement and proactive support.
  • Leading the full client onboarding lifecycle, including platform setup, configuration, and training delivery.
  • Providing onboarding for new client staff, ensuring continuity in platform knowledge and usage.
  • Supporting internal client change management and training during organizational events or new initiative rollouts.
**Required Qualifications:**
  • Proven experience managing high-touch clients and acting as an embedded resource within client teams.
  • Strong technical acumen; able to support first-line troubleshooting and coordinate issue resolution with product/engineering teams.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong project management and organizational abilities.
  • Bachelor's degree or equivalent in Business, IT, Communications, or related field.

**Benefits:**

  • Competitive compensation.
  • Adherence to government-mandated benefits.
  • Retirement Savings Program with Company Matching.
  • Life Insurance.
  • Paid time off, birthday leave.
  • Bonus and incentive plans.
  • Opportunities for skills training and personal and professional development.
  • Employee Referral Program.

**We Offer:**

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to make a real impact on client success.

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