Improve Customer Experience Manager

6 days ago

Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time $80,000 - $110,000
Job Opportunity

We are seeking a Customer Experience Leader to join our team. The role focuses on enhancing the shopping experience for customers and representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights (Voice of the Customer).

Trafilea-Tech-E-commerce-Group is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have an online community dedicated to promoting body positivity.

About Us

We foster a culture of collaboration, innovation, and continuous learning. With a remote-first approach, you will have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

Responsibilities
  • Lead and develop the Customer Experience Team to improve the shopping experience for customers.
  • Represent customer interests in business decisions by emphasizing the Voice of the Customer and feedback insights.
  • Monitor and report on customer experience KPIs; ensure follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions and manage escalation processes.
  • Foster a culture of continuous learning and professional growth within the team.
Requirements
  • 2+ years of experience in the same role.
  • Strong grasp of the English language, including spoken and written.
  • Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor.
  • Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience.
  • Continuous learning and growth mindset.
  • Good interpersonal & communication skills; positive work attitude.
  • Good analytical and problem-solving skills.
  • Able to have the right follow-up and monitoring of action items and KPIs.
  • A responsible team player who works well with others.
  • Able to make good decisions independently.
  • Conflict Resolution and Decision-Making.
  • Crisis Management and Customer Feedback Integration.
What We Offer

We offer a remote-first work environment, a diverse and talented team, and opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences, please apply for this exciting opportunity.

  • Global Customer Experience Manager

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Job OpportunityWe are seeking a highly skilled and proactive professional to lead our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.Main ResponsibilitiesOwning end-to-end customer experience and defining scalable strategies to support...

  • Customer Experience Expert

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeSpecialist Full time ₱3,000 - ₱5,000

    Customer Support SpecialistWe are seeking a highly skilled individual to join our team as a Customer Support Specialist. The successful candidate will be responsible for providing exceptional support to clients, addressing their queries and concerns, and ensuring timely resolutions.The ideal candidate will have a strong passion for delivering top-notch...

  • Customer Experience Innovator

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeQuality Full time ₱5,000,000 - ₱8,000,000

    About Us:We are a forward-thinking organization, fostering collaboration and teamwork to achieve excellence in customer support. Our goal is to provide an exceptional experience for our customers by leveraging innovative quality assurance practices.As part of our team, you will play a crucial role in shaping the future of quality management. Your...

  • Customer Experience Specialist

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerExperience Full time ₱790,200 - ₱1,304,500

    Role OverviewThis is an exciting opportunity to join our team as a Customer Experience Specialist. As a key member of our support operations, you will be responsible for delivering exceptional customer service and ensuring that our customers receive timely and effective support.You will work closely with internal teams to resolve customer inquiries and...

  • Customer Support Experience Leader

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time $90,000 - $120,000

    Customer Service Manager Job SummaryWe are seeking an experienced Customer Service Manager to lead our customer service function and deliver high-quality support experience to our clients.You will develop and implement customer service strategies, policies, and standards to align with business objectives and customer expectations.Monitor and analyze customer...

  • Customer Experience Ambassador

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱300,000 - ₱400,000

    Customer Experience ProfessionalWe are seeking a highly skilled and dynamic Customer Experience professional to join our organization who will play a key role in adhering to customer inquiries based on urgency and complexity.Support customers via direct chat with users or phone.Respond to all messages within service level agreements.Follow all guidelines and...

  • Customer Experience Manager

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeClient Full time ₱900,000 - ₱1,200,000

    **About the Role:**As a Client Services Manager, you will play a key role in driving client satisfaction and success. Your primary responsibility will be to manage client relationships, providing exceptional support and ensuring seamless onboarding and implementation processes.The ideal candidate will have 3+ years of experience in Customer Success,...

  • Customer Experience Specialist

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱3,200,000 - ₱5,200,000

    We are seeking a highly skilled and empathetic specialist to join our support team in managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.This position requires a driven and knowledgeable specialist to take our customer experience to the next level. Our company has grown...

  • Customer Experience Champion

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeProduct Full time ₱3,000,000 - ₱5,000,000

    About the RoleThis role involves delivering exceptional customer experiences by leveraging deep product knowledge and strong communication skills.Responsibilities include troubleshooting and resolving customer issues, optimizing support processes, and contributing to a values-driven culture. By collaborating across teams, this role ensures customers achieve...

  • Customer Experience Associate

    6 days ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    Job OverviewWe're looking for a skilled professional to join our team as a Customer Experience Associate. In this role, you'll play a crucial part in making employment easier and more valuable for everyone.Key Responsibilities:Respond to customer inquiries in a timely manner, providing accurate and helpful information.Assist customers with platform use and...