Customer Experience Specialist

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeExperience Full time ₱21,000 - ₱34,000
Job Overview

MCI specializes in delivering tailored solutions to meet the diverse needs of our clients. Our commitment to excellence and focus on innovation have established us as a trusted partner in the industry.

We're seeking enthusiastic Customer Experience Specialists to support inbound and outbound customer service initiatives for a range of well-known clients. In this role, you'll handle incoming inquiries, proactively engage with existing customers, and promote new products and services while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
Required Skills and Qualifications
  • Prior call center experience required.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
Benefits

At MCI, compensation and benefits packages are designed to be competitive and grow with you over time. We offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From Us

We value diversity and believe it brings many benefits to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on merit and qualifications. We adhere to these principles in all aspects of employment.

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