Global Customer Experience Manager

22 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
Job Opportunity

We are seeking a highly skilled and proactive professional to lead our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.

Main Responsibilities
  • Owning end-to-end customer experience and defining scalable strategies to support growth.
  • Enabling consultative sales process through client communications across various channels.
  • Managing client onboarding and equipment setup, coordinating installations with technical service partners. Responding to customer inquiries regarding product use, service needs, and ongoing support.
  • Leading customer communications related to logistics, damages, and return claims. Working with logistics teams to ensure fast, clear resolutions and optimizing related processes.
  • Maintaining a strong focus on process improvement, identifying opportunities for automation or streamlining, and collaborating cross-functionally to implement improvements that enhance internal efficiency and client experience.
Required Skills and Qualifications
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
About Our Company Culture
  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing organization.
  • A collaborative, passionate culture driven by innovation and teamwork.

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