Product Experience Specialist

2 days ago


Province of Palawan, Mimaropa, Philippines beBeeSupport Full time $45,000 - $85,000
Job Overview

This role involves delivering exceptional customer experiences by leveraging product expertise and strong communication skills.

The Product Advocate position ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

Key Responsibilities:
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.


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