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IT Project Coordinator

1 week ago

Taguig, National Capital Region, Philippines Asia Select, Inc. (ASI) Full time

Asia Select, Inc. (ASI) is a leading staffing and recruiting company.

About the Job

We are seeking a highly skilled Systems Analyst to join our team.

The ideal candidate will have experience working with global business applications and providing timely and effective support to users.

Main Responsibilities:

  • Deliver user support for bespoke business applications using provided tools.
  • Create and maintain knowledge base articles in the helpdesk tool.
  • Investigate, analyse, and document reported defects.
  • Support the documentation of incident reports during major incidents.
  • Drive automation and process improvement initiatives.
  • Evaluate system change requests from the Product Support team.
  • Generate reports and distribute data using scheduler tools.
  • Assist with system implementations and training.

Requirements:

  • Primary focus on Salesforce and Workday, but may also work with other bespoke applications.
  • Familiarity with SQL querying skills (desirable).
  • Ability to work effectively in a team environment.
  • Personal responsibility and accountability.