Customer Experience Ambassador

16 hours ago


Taguig, National Capital Region, Philippines Neksjob Philippines Full time
Delivering Exceptional Customer Service

Neksjob Philippines is a dynamic organization seeking a skilled Customer Service Representative to join our team. As a key member of our customer service division, you will play a vital role in ensuring that our customers receive the highest level of support and satisfaction.

Responsibilities:

  • Provide exceptional customer service support by adhering to defined scope of work and service level agreements.
  • Address customer inquiries, concerns, and needs promptly, ensuring a high standard of call quality and quantitative performance.
  • Offer effective solutions to customer issues, ensuring timely and satisfactory resolution.
  • Maintain professionalism and empathy while interacting with customers, upholding Neksjob Philippines' service standards.

Qualifications:

  • Open to candidates with or without prior BPO experience.
  • Candidates with experience in both BPO and non-BPO roles are encouraged to apply.
  • Open to undergraduates with relevant work experience.
  • 0 to 6 months of BPO experience preferred but not required.
  • Strong communication skills and a customer-oriented mindset.
  • Ability to adapt to a dynamic and fast-paced work environment.
  • Willingness to learn and develop customer service skills.

Employment Details:

  • Regular, full-time hire.


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