Remote Leadership Position

1 week ago

Makati City, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,000,000
Job Title:

Team Leader | Payroll Analyst

Job Description:

As a Team Leader, you will be responsible for acting as the main point of contact for all team members regarding questions about any processes or products.

  • Work hand in hand with Training associates to get new hires up to speed.
  • Review calls and tickets to ensure that SLAs are met.
  • Send nightly updates or end-of-day reports.
  • Handle calls and tickets as needed and continue to provide excellent service to clients or customers.
  • Monitor calls and assist with Quality Assurance audits.
  • Periodically or daily, monitor the team's attendance.
  • Update the leadership team on any issues/updates about the accounts.
Requirements:

We're looking for a Team Leader with strong verbal and written English skills, a strong background in performance management concepts, openness to shifting schedules, flexibility regarding work hours, and availability to work on holidays.

  • Excellent coaching knowledge and skills.
  • Ability to work under pressure.
  • Above-average English written and verbal communication skills.
  • Demonstrated track record in achieving targets and improving agent performance.
  • Service and customer-focused mindset.
  • Strong analytical skills and attention to detail.
  • Strong decision-making and problem-solving abilities.
  • Knowledge of call center tools and processes.
  • Ability to develop a plan and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in activities necessary to achieve company goals.
Benefits:

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

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