Operational Leadership Position

2 days ago

Makati City, National Capital Region, Philippines beBeeOPERATION Full time ₱4,500,000 - ₱6,000,000
Senior Director of Operations

The Senior Director of Operations will lead daily operations to ensure quality, efficiency, and compliance with SLAs, KPIs, and client contracts.

Key Responsibilities:
  • Lead and support client and campaign implementations across global teams.
  • Direct cross-functional teams—Operations, Training, QA, HR, Finance, and Facilities—to deliver seamless service to clients.
  • Drive operational excellence through automation, technology adoption, and process optimization.
  • Manage revenue growth by balancing exceptional service delivery with disciplined margin control.
  • Develop and execute strategies to strengthen and scale operations.
Administrative & Office Management:
  • Oversee smooth site operations, including facilities, supplies, correspondence, and office services.
  • Manage administrative, HR, finance, and operations support teams.
  • Maintain strong relationships with vendors, landlords, and service providers.
  • Ensure compliance with labor regulations, workplace safety standards, and corporate policies.

The ideal candidate will have 10+ years of leadership experience in BPO, outsourcing, healthcare operations, or office administration, with at least 5 years in a senior role managing large teams. Proven record of delivering revenue and margin targets, strong strategic, analytical, and financial management capabilities, excellent leadership, communication, and stakeholder management skills are required.

Solid background in office management, HR, finance, and facilities oversight, proficiency with HRIS, payroll, accounting, and productivity systems, tech-savvy, adaptable, and able to drive automation in processes are desired traits for this role.

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