Credit Account Manager

3 days ago

Cabuyao, Calabarzon, Philippines beBeeCollections Full time ₱31,000 - ₱368,000
About the Collection Role

The collections specialist plays a pivotal part in our customer service team, ensuring that outstanding accounts are collected efficiently and effectively while maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Handle inbound and outbound calls, live chats, emails, and text messages from current borrowers.
  • Conduct negotiations for the collection of outstanding accounts with a focus on professionalism and empathy.
  • Act as the primary point of contact for all collection matters, striving to resolve overdue accounts in an efficient and effective manner.
  • Find and implement the correct solution for each customer, whether it's adjusting a payment date, processing an early payment, or restructuring loan terms.
Required Skills and Qualifications:
  • Collections Experience: 3-5+ years of experience in collections, preferably in a contact center (BPO) environment.
  • Sales Knowledge: Background in sales is a major asset.
  • Cross Functionality: Comfortable using multiple applications and monitors simultaneously to manage account workflows efficiently.
  • Customer Service Extraordinaire: Strong active listening skills, with the ability to convey information clearly and handle challenging customer interactions effectively.
Benefits:

We're revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions. Millions struggle with high-interest debt and limited financial options— we're here to change that.

We help 1 million customers explore their financing options with ease—online, via text, or over the phone.

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