Customer Service Team Lead

24 hours ago


Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time ₱33,500 - ₱38,500
Job Description:

As a senior customer service specialist, you will be responsible for handling complex customer escalations and concerns effectively via inbound/outbound calls, live chat, email, and text.

Provide exceptional customer service that ensures the customer feels heard, valued, and respected.

Resolve issues efficiently by offering corrective solutions and delivering accurate information.

Serve as the final point of contact for high-risk or sensitive customer cases.

Oversee cases involving credit holds, overdue accounts, disputes, and delinquencies.

Collaborate with relevant teams to assess and resolve credit-related concerns.

Ensure all actions align with internal credit policies and risk strategies.

Work closely with legal or compliance teams as needed on bankruptcy-related cases.

Maintain detailed records of customer interactions, escalation cases, and resolution outcomes.

Prepare and deliver weekly and monthly reports on escalations, credit issues, and performance metrics.

Required Skills and Qualifications:
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong analytical and decision-making skills
  • Proficiency in CRM software and tools
What We Offer:

A competitive salary and benefits package, opportunities for career growth and professional development, and a collaborative and dynamic work environment.

Other Benefits:

Flexible working hours, remote work options, and access to ongoing training and development programs.



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