E-Commerce Customer Experience Representative

18 hours ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱3,500 - ₱4,500

As a Digital Sales and Support Representative, you will be the face of our e-commerce brand, transforming customer inquiries into solutions and opportunities. You will work closely with customers to resolve their shopping experiences while contributing to sales goals and retention efforts.

Key Responsibilities
  • Customer Service: Deliver exceptional support to customers through phone, live chat, email, and SMS with professionalism and warmth.
  • Sales Support: Provide product recommendations, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Respond to customer inquiries about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Create a personalized experience for each customer that reflects our brand's voice, values, and standards.
  • Customer Insights: Record and share feedback to improve the customer experience and internal processes.
  • Team Collaboration: Partner with the internal team to align on trends, performance, and customer journey improvements.
Requirements
  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.
Benefits
  • Performance-based raises and commission opportunities.
  • Paid time off to relax and recharge.
  • Health coverage for peace of mind.
  • Recognition bonuses to celebrate your wins.
  • Permanent work-from-home setup.
  • Supportive and collaborative team culture with room for career growth.

You are a great fit for this role if you have a strong passion for delivering exceptional customer experiences and driving sales results. If you're a motivated and driven individual who is eager to grow with our company, we encourage you to apply.

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