Shopify Customer Experience Representative

1 day ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time $9,600 - $13,200
Customer Service Position Overview

This is a customer-facing role where the ideal candidate will be able to provide top-notch support to clients and deliver exceptional results.

The responsibilities of the job include:

  • Order Fulfillment: Efficiently process clients' orders, manage refunds, and facilitate product exchanges.
  • Customer Support: Respond promptly to customer inquiries and complaints, providing excellent service, and ensuring timely resolution of issues.
  • Collaboration and Communication: Work closely with sales, marketing, and product teams to address customer needs and improve processes.
  • Administrative Tasks: Perform regular data cleanups, upsell products as necessary, and handle other responsibilities based on experience level and job growth.
  • Influencer Outreach: Assist in identifying, contacting, and managing partnerships with influencers to enhance brand awareness and community engagement.

The ideal candidate will possess excellent communication and problem-solving skills, be passionate about delivering exceptional customer experiences, and thrive in a fast-paced environment.

We are seeking a motivated and experienced customer service representative who can contribute to our team's success. If you are passionate about customer service, e-commerce, and working in a dynamic setting, we encourage you to apply for this exciting opportunity.

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