Technical Support Representative

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeAnalytical Full time ₱220,000 - ₱280,000
Technical Support Role

We are seeking an individual to fill a technical support position.

Key Responsibilities:
  • Deliver excellent customer service and technical support via phone, chat, or email.
  • Identify and troubleshoot complex technical issues with hardware, software, and connectivity.
  • Guide customers through step-by-step solutions to resolve their technical issues.
  • Document all technical issues and resolutions in our system.
  • Evaluate unresolved issues and escalate them to higher-level support teams.
  • Stay updated on product knowledge and technical procedures.
Requirements:
  • High school diploma or equivalent required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Previous tech support or IT helpdesk experience is beneficial.
Benefits and Opportunities

This role offers the opportunity to develop your technical expertise and work in a dynamic team environment.

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