Technical Support Representative

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines SupportZebra LLC Full time ₱18,000 - ₱23,000 per year

SUPPORTZEBRA is seeking customer service representatives to provide first-level support to our web hosting clients. You will handle customer inquiries via tickets and live chat, helping resolve hosting-related issues and ensuring excellent customer satisfaction. This is a fully remote position with training provided.

To apply, please prepare the following: Resume, DISC Test (Free exam taken online), Typing Word Test (Minimum 40 words per minute)

Please take a free DISC Test, just search online via Google.

Typing Test, there is also a free version search online via Google, 1 Minute Test Medium Text.

KEY RESPONSIBILITIES:

- Handle customer support through ticketing system and live chat

- Provide first-level technical support for common hosting issues

- De-escalate difficult situations and handle upset customers professionally

- Gather customer feedback to help improve products and services

- Escalate complex technical issues to senior support when necessary

- Follow up with customers to ensure issue resolution

- Meet response time and customer satisfaction targets

REQUIRED QUALIFICATIONS:

- Minimum 2 years customer service experience (any industry)

- Intermediate computer literacy and internet navigation skills

- Ability to work independently with minimal supervision

- Patience and empathy when dealing with upset or frustrated customers

- Willingness to learn web hosting concepts through our training

- Available for night and weekend shift schedule

SKILLS REQUIRED:

- Excellent written English communication

- Strong conflict resolution and de-escalation skills

- Strong problem-solving abilities

- Multitasking and time management skills

- Attention to detail and accuracy

- Ability to remain calm under pressure when facing upset customers

- Ability to follow procedures and protocols

- Basic typing skills (minimum 40 WPM)

- Proficiency with basic computer applications

- Willingness to learn new technologies

ADDITIONAL REQUIREMENTS:

- Have responsible attitude toward both customers and the company, with a commitment to upholding company values and policies

- Maintain strict confidentiality regarding company policies, internal documentation, procedures, and customer information

- Do not disclose any company materials, processes, or communication to individuals outside the organization under any circumstances

- Willingness to occasionally take on overtime or extra shifts if needed, especially during peak times (not mandatory, but highly appreciated)

- Work in office only

Job Type: Full-time

Pay: Php18, Php23,000.00 per month

Benefits:

  • Company events
  • Discounted lunch
  • Opportunities for promotion
  • Paid training
  • Transportation service provided

Application Question(s):

  • Disc Test Score Dimension: D -
  • Disc Test Score Dimension: I -
  • Disc Test Score Dimension: S -
  • Disc Test Score Dimension: C -
  • Typing Test General Score:

Work Location: In person

Expected Start Date: 09/01/2025

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