Remote Technical Support Specialist Position

1 day ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱420,000 - ₱600,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support department, you will be responsible for providing exceptional technical support and assistance to our diverse client base.

Your primary focus will be on troubleshooting and resolving complex technical issues related to Windows Server, Microsoft Cloud technologies, Microsoft Office Apps, and networking solutions. You will work closely with senior engineers to enhance your skills and contribute to the team's success.

We are looking for a self-starter who thrives in a dynamic environment, takes initiative to tackle challenges head-on, and is passionate about continuously enhancing their skills.

The ideal candidate will possess excellent written and verbal communication skills, strong customer service orientation, and hands-on experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department.

We offer a comprehensive benefits package, including brand new work from home equipment, mandatory government benefits, HMO, paid time off, birthday leave, year-end bonus, and training classes and certifications applicable to your professional career.

Key Responsibilities:
  • Provide hands-on technical support to clients via phone or email, resolving end-user issues related to Microsoft Windows Server, Microsoft Cloud technologies, Microsoft Office Apps, and networking solutions.
  • Troubleshoot and resolve problems related to server, network, and applications technologies, with exposure to various networking manufacturers such as Cisco, Extreme, Sophos, Fortinet, and Palo Alto.
  • Efficiently answer inbound customer IT requests and troubleshoot client issues according to service level agreements (SLAs).
  • Collaborate with senior network or system engineers, asking questions and learning from experiences to enhance your skills and contribute to the team's success.
Required Qualifications and Experience:
  • At least 4 years of hands-on experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department.
  • Excellent written and verbal communication skills and a strong customer service orientation.
  • Troubleshooting experience in Windows 10/11, Microsoft 365, Azure, Azure Virtual Desktops.
  • Experience with ticketing systems such as ConnectWise, ServiceNow, or similar platforms.
  • Proficiency in Microsoft Office Apps (Word, Excel, PowerPoint).
Benefits:
  • Brand New Work from Home Equipment
  • Mandatory Government Benefits
  • HMO Medical and Dental Insurance
  • Paid Time Off
  • Birthday Leave
  • Year-End Bonus
  • Training Classes and Certifications Applicable to Your Professional Career

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