Remote Technical Support Specialist

1 day ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

The goal of a Technical Support Specialist is to provide prompt and effective solutions to customers experiencing technical issues with various products.

Key Responsibilities:
  • Offer troubleshooting assistance via phone, chat, or email
  • Analyze hardware, software, and network problems
  • Guide customers through step-by-step resolutions and escalate complex issues when necessary
  • Accurately document all customer interactions in the system

A strong command of the English language, previous call center experience, work-from-home experience, and typing speed of 20+ WPM are essential qualifications for this role. Basic proficiency in Microsoft Office and familiarity with Windows operating systems are also required. Effective problem-solving skills, multitasking abilities, and self-management are highly valued.

Work Environment:

This is a remote position that requires collaboration with internal teams to improve support processes and customer experience. The ideal candidate will maintain up-to-date knowledge of products, services, and support procedures to ensure timely and effective resolutions. Ensuring customer satisfaction and following company protocols and security guidelines are key responsibilities in this role.

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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