Dining Experience Ambassador
2 days ago
Company Overview
Hilton Manila is a renowned hospitality brand that prides itself on delivering exceptional experiences to its guests.
Job Description
We are seeking an accomplished Waiter or Waitress to join our team. The ideal candidate will be responsible for ensuring seamless service delivery to our discerning clientele.
Responsibilities:
- Greet and escort customers to their tables, fostering a welcoming ambiance from the onset.
- Present menu options and provide detailed information upon request, showcasing knowledge of dishes and beverages.
- Prepare tables by setting up linens, silverware, and glasses, ensuring attention to detail and cleanliness.
- Inform customers about daily specials and offer personalized recommendations to enhance their dining experience.
- Take accurate orders using POS systems or memorization, ensuring prompt and efficient delivery to the kitchen staff.
- Communicate order details to the kitchen team, guaranteeing accuracy and quality control.
- Serve food and drink orders with a smile, paying attention to presentation and timeliness.
- Maintain a tidy dining area, including arranging table settings and disposing of waste effectively.
- Deliver checks and collect bill payments in a polite and professional manner.
- Contribute to maintaining a clean and hygienic environment by reporting any issues to the relevant authorities.
- Foster strong relationships with colleagues to ensure seamless communication and teamwork.
Requirements and Skills:
- Proven work experience as a Waiter or Waitress, with a demonstrated ability to multitask and work under pressure.
- Hands-on experience with cash registers and ordering systems, including Revel POS or Toast POS.
- Basic math skills to handle transactions accurately.
- Attentiveness, patience, and excellent presentation skills to engage with customers.
- Strong organizational and time management skills to balance multiple tasks efficiently.
- Effective communication and active listening skills to build rapport with colleagues and clients.
- Team-oriented attitude and flexibility to adapt to changing situations.
- A high school diploma or equivalent, with a plus for food safety training.
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