Global Training Enablement Lead
4 days ago
Job Description
We are seeking a highly skilled Training & Enablement Professional to lead the development and implementation of a comprehensive training strategy for our global Customer Support team. This role will be responsible for designing, developing, and managing a robust learning program that addresses current gaps and provides effective learning paths for both professional skills and foundational practitioner knowledge.
The ideal candidate will have a strategic mindset, strong execution focus, and experience in customer/technical support or post-sales learning programs in enterprise software. They will partner with Support leadership to identify training gaps and define the overall learning strategy and priorities, create engaging training content, and develop metrics to measure learning effectiveness and impact on business outcomes.
Key Responsibilities
- Develop a comprehensive training strategy that aligns with the company's vision and strategic priorities.
- Create and curate engaging training content for the Customer Support team, including product knowledge, troubleshooting, professional skills, and more.
- Define metrics to measure learning effectiveness and impact on agreed business outcomes.
- Design and develop the comprehensive Customer Support training roadmap, plan, and calendar, overseeing the rollout of specific initiatives.
- Partner with key leaders to drive program launch activities, including effective communication assets and plans.
- Facilitate or lead training sessions, including a train-the-trainer approach with SMEs, as needed to ensure content is effectively delivered and learning objectives are met.
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