CRM Adoption and Enablement Lead

5 days ago


Manila, National Capital Region, Philippines Security Bank Corporation Full time

About the Opportunity

We are seeking an experienced CRM Adoption and Enablement Lead to join our team. The ideal candidate will have a proven track record of driving successful CRM implementations and high user adoption rates.

Key Responsibilities:

  • Collaborate with cross-functional teams to develop learning plans tailored to each change initiative.
  • Monitor the completion of learning plans and assess the impact of training interventions on user proficiency and adoption rates.
  • Conduct in-depth analysis of CRM Platform Surveys to identify barriers to adoption and develop targeted action plans.

Requirements:

  • Bachelor's degree in Business Studies/Administration/Management or related field.
  • At least 3-5 years of experience in a related field.
  • CRM Certification is a plus.


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