Training Program Specialist, Global

5 days ago

Manila, National Capital Region, Philippines ENGINEERINGUK Full time

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Sector: Customer Services, Technology, Training

Role: Professional, Specialist

Contract Type: Permanent

Hours: Full Time

Training Program Specialist, Global

We are seeking a dedicated Global Platform Trainer to join our team. The Platform Trainer will be responsible for conducting monthly live trainings for strategic account users worldwide. The ideal candidate will have a deep understanding of our platform, excellent communication skills, and the ability to provide tailored suggestions to clients on how to best utilize our platform for their specific use cases.

In this role, you'll get to:

  1. Conduct Monthly Live Trainings: Lead engaging and informative live training sessions for strategic account users worldwide, focusing on the specific needs and use cases of each client.
  2. Client Use Case Familiarity: Develop a deep understanding of each client's unique use cases and workflows to tailor training sessions effectively.
  3. Platform Expertise: Become a subject matter expert on our platform, mastering its features, functionalities, and best practices.
  4. Workflow Suggestions: Provide expert recommendations to clients on how to effectively integrate our platform into their workflows and maximize its potential.
  5. Remote Training via Zoom: Deliver interactive and effective training sessions remotely using Zoom or other virtual training platforms.
  6. LMS Utilization: Utilize our Learning Management System (LMS) to manage training materials, track client progress, and facilitate ongoing learning.
  7. Client-Facing Role: Serve as a primary point of contact for clients, building strong relationships and ensuring their training needs are met.
  8. Collaboration with Customer Success: Work closely with the Customer Success team to align training efforts with client goals and provide ongoing support.
  9. Training Documentation: Develop and maintain training materials, documentation, and resources for clients.
  10. Feedback Collection: Gather feedback from clients to continuously improve training programs and materials.
  11. Stay Current with Platform Updates: Keep up-to-date with platform updates and changes to ensure training content remains relevant and effective.
  12. Reporting: Provide regular reports on training activities, client engagement, and outcomes to stakeholders.

Who you are and what you'll need for this position:

  1. 1-3+ years of experience training, preferably in a technology-related field.
  2. Strong understanding of software platforms and their functionalities.
  3. Excellent communication and presentation skills.
  4. Experience training on platforms for audiences from 2 to 50 people at once.
  5. Experience working with strategic account clients.
  6. Knowledge of project management methodologies.
  7. Familiarity with CRM systems.

This is a challenging yet rewarding opportunity for someone passionate about technology, training, and client success. If you are a self-motivated individual with excellent communication skills and a strong desire to help clients succeed, we encourage you to apply.

What you will get from us:

  1. People: work with talented, collaborative, and friendly people who love what they do.
  2. Guidance: utilize our learning platform, WorkRamp, to get the training and tools you'll need to become successful here from your first day with us.
  3. Surprise meal stipends: work from home can't stop the enjoyment of someone else making a meal for you
  4. Work/Life Harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
  5. Whole Health Package: medical, dental, vision, life, disability insurance, and more.
  6. Savings: a 401k (USA) plan to help you plan ahead.
  7. Work From Home Stipend: to assist you in setting up a home office that works for you.

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world's most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique.

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